The following partnerships with Voyager were terminated
on the dates indicated below:
Swiss International Air Lines - 01 January 2003
Cresta Hotels - 01 May 2003
Budget Rent a Car International - 11 March 2003
Arthur Kaplan - 01 June 2003
Permanent Bank - 01 March 2004
6. VOYAGER AWARDS
6.1 General
6.1.1 Awards are valid for one year from the date
of issue. Your airline ticket or partner voucher must be issued before
the Award expires.
6.1.2 All Voyager Awards may be exchanged for a
confirmed round-trip flight, class upgrade, a special event or activity,
or discounted accommodation and car rental Awards as made available
by South African Airways and Voyager Partners and described in the
Partner Award charts in the Voyager Programme Guide.
6.1.3 South African Airways is the sole authority
with respect to the redemption and/or issuance of Voyager Awards.
6.1.4 Voyager and Award tickets are not redeemable
for cash or any other consideration. Awards or Miles may not be sold,
bought or bartered. If determined that any Awards or airline tickets
have been obtained in this manner, they will be deemed void and the
passenger will have the option of purchasing a ticket for the reserved
flight(s).
6.1.5 The member can make use of the Mileage Purchase
Option if they are short of Miles for an Award. The member may purchase
up to 15% of Miles needed for an Award at the cost of R250 per 1 000
Miles. Payment has to be made by credit card.
6.1.6 The member may request an Award for personal
use or anyone else they designate. However, the member bears the sole
responsibility for the use of the Awards.
6.1.7 Voyager Awards and tickets are not transferable.
Once issued, Voyager reserves the right to request proof of identification.
6.1.8 No Award disputes will be considered unless
notified in writing, within 90 days of the date the Award was issued.
A signed, written request, along with a copy of the member’s
ID or passport must be sent to SAA Voyager Programme Audit Division,
Isando, South Africa, 1600. No telephonic or e-mail requests will
be accepted.
6.2 Award Seat Availability
6.2.1 All Awards are subject to capacity control
and/or blackout periods (on partner airlines), and may be subject
to change without prior notice.
6.2.2 Seats for Awards may not be available on
all flights, and may only be booked in certain classes.
6.3 Requesting Awards
6.3.1 Awards may be redeemed telephonically by
calling 0860 900 CALL (2255). Please ensure you have the following:
Voyager membership number and PIN, type of Award and reservation details.
6.3.2 Awards are issued on receipt of a signed
written request, which can be mailed, faxed or e-mailed to the nearest
Voyager Contact Centre. Awards may also be redeemed online at www.flysaa.com.
6.3.3 To prevent unauthorised issuing of Awards,
a copy of the member’s ID or passport must accompany the signed
written Award request.
6.3.4 If a member is legally incompetent, their
legal guardian must sign for the Award request.
6.3.5 To obtain an Awards within 14 days of the
travel date, the member will be required to pay the relevant expediting
fees. (Lifetime Platinum and Platinum Members do not pay expiditing
fees.) To facilitate the payment of the amount, a completed and signed
credit card authorisation form must accompany the Award request before
the Award will be processed. These are obtained by e-mail or fax from
any Voyager Contact Centre. This rule does not apply when Awards are
requested telephonically, or online at www.flysaa.com.
6.3.6 The Member must have accrued sufficient Voyager
Miles for the Award required. The relevant number of Miles will be
withdrawn from the member’s account in accordance with the Award
selected and described in the most recently published Awards Charts.
6.3.7 Most Awards are automated. Once the Miles
are withdrawn from the member’s Voyager account, the relevant
details are inserted into the reservation system’s reference.
However, car rental, wine tour and Sabi Sabi Awards are not automated
and certificates should be requested from Voyager before the member
contacts the relevant partner. Original certificates must be presented
when collecting car rentals, reporting for wine tours or upon check-in
at Sabi Sabi.
6.4 Reservations for Awards
6.4.1 The person travelling or making the reservation
for an Award:
• must notify South African Airways or their
travel agent that they are redeeming Miles for an Award when making
the relevant reservation with South African Airways.
• must provide the member’s Voyager
number to the company providing the relevant service to them to record
with the reservation.
6.5 Issuing Award tickets
6.5.1 Within South Africa, any travel agent with
access to the Galileo Central Reservation system or any South African
Airways ticketing office may issue Award airline tickets for South
African Airways. However, travel agents cannot make reservations or
issue Voyager Partner airline tickets - only South African Airways
offices can issue these.
6.5.2 Outside South Africa, only South African
Airways ticketing offices are authorised to issue South African Airways
and Partner Award airline tickets. (Not all airports outside South
Africa have ticketing facilities, especially where South African Airways
employs another airline to render services at the airports on behalf
of South African Airways).
6.5.3 Members must settle all relevant airport
taxes and any additional relevant fees that are due for payment when
collecting their airline ticket.
6.6 Flight routings applicable to Awards
6.6.1 All flight Awards are issued for confirmed
round-trip or open-jaw journeys (return is from a different city than
the initial outbound destination - e.g. if you fly from Johannesburg
to London, use ground transportation to Paris and return from Paris
to Johannesburg by air). Subject to applicable airline terms and conditions.
6.6.2 Members may choose to travel on a one-way
basis, but Mileage for the return portion will be forfeited, except
for valid one-way Upgrade Awards. These destinations will appear on
the latest published one-way Upgrade Award chart.
6.6.3 Award tickets cannot be changed or endorsed
by another carrier. Should members need to change flight routing,
dates and zones, the Award needs to be reversed and re-issued for
the new flight. The member will incur the relevant reversal fee. (refer
“Change of Awards and re-deposit”).
6.6.4 Flight Awards are only issued between the
two cities served, as defined in the published Award Charts, using
the most direct route.
6.6.5 On regional (Africa and Indian Ocean Islands)
and International airline Award tickets, one en-route stopover along
the direct route is permitted, in addition to the point of turnaround.
6.7 Award Travel Conditions
6.7.1 Only one Voyager Award may be used per passenger,
per flight, and Awards cannot be combined.
6.7.2 Voyager Awards may not be used with any other
discount or promotion.
6.7.3 Flight Awards must be operated by the airline
specified in the published Award charts.
6.7.4 In the event of flight cancellations:
• The passenger will be transferred
to the next available flight with the Voyager airline Partner specified
on the Award ticket.